Terms and conditions

GUEST RESPONSIBILITIES AND LODGE RULES
We ask for your co-operation so that your stay and the stay of other guests will be enjoyable. If any of these rules are breached you may be required to leave Wharekawa Lodge without refund.
ARRIVAL -2pm for cabin accommodation and camping
DEPARTURE – By 10am for cabin accommodation and camping or further charges may apply.
CANCELLATIONS OR EARLY DEPARTURES – We do not refund for early departure due to weather or if you change your mind. Bookings are not transferable to another person or date.
CAMPERVANS/CARAVANS – Must be self contained, registered and provide its own waste container. 
TENTS – Tents must not be joined together. There must be 1.5m between any two tents.
FIRES – A fire could be catastrophic. Please do not light any braziers or open fires of any kind. Please use the gas bbqs provided outside the Kitchen. 
PARKING – Cars, boats or trailers can be parked outside of your cabin on the green spaces provided or within your campsite boundaries only. 
SPEED – Vehicles to travel at walking pace only at all times. Please be mindful of children.
 BEHAVIOUR – Reasonable behaviour is expected at all times – loud swearing, excessive drinking, and loud parties will not be tolerated. Consideration must be shown at all times to other guests. Management reserves the right to cancel a tenancy at any time without refund.
ALCOHOL – May be consumed on your site or within your cabin, or the outside tables ONLY. 
QUIET TIME – Quiet time is expected and appreciated between 10:30 pm and 7am. Please be thoughtful of fellow guests at all times.
CLEANING/DAMAGE – Please notify the custodian of any breakages or damage to Wharekawa Lodge property. Management reserves the right to recover the cost of damage or where extra cleaning is required. Facilities and barbecues must be left clean and tidy after use. Fish to be cleaned in the dedicated fish cleaning area only. Please respect our facilities and keep them clean and tidy. If there are any cleaning or maintenance issues please let management know as soon as possible.
SMOKING – Smoking IS NOT permitted at Wharekawa Lodge.
CHILDREN – Parents will be held responsible for their children at all times. Please supervise your children in and around the Lodge and while they are using facilities.
BIKES – Bike helmets are to be worn at all times by adults and children. 
VISITORS – All visitors please register at Reception to pay your day visitor fees, before accessing the Lodge. Management reserves the right to refuse entry when the camp is full. Visitors’ vehicles are not permitted onsite during peak season. Please depart by 10pm. Registered guests are responsible for their visitors at all times.
NO DOGS & PETS – Unless it is a service dog (proof required), then they are not permitted to camp with you.
 RUBBISH – Keep NZ beautiful – please use recycling and rubbish bins around the lodge. We appreciate your help with sorting bottles, paper, cans etc. from your daily rubbish and placing everything in the appropriate bins. Rubbish bags are available from the custodian.
RESPONSIBILITY – All persons enter the Wharekawa Lodge at their own risk and are totally responsible for their own property, self and guests. In the event of an emergency requiring evacuation of the camp, management will provide direction and the safest method, please make your way to the office for instructions.
Parents/guardians please supervise your children at all times. 

CABIN ACCOM – No pillows or linen provided (mattress protectors only)

RESERVATION TERMS AND CONDITIONS
By making a reservation at Wharekawa Lodge, you agree to abide by these Terms and Conditions and our camping rules.
1. Reservations are a contract between Wharekawa Lodge (‘us’, ‘we’, ‘our’, ‘management’) and the person, aged 18 years and over, named on the Reservation (‘you’, ‘your’, ‘the reservation holder’).
Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible for occupants and visitors of that site/room. Wharekawa Lodge reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/room.
2. Check In/Check Out
The reservation holder must register and pay any balance due on arrival, before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a ‘no show’ and canceled without refund, allowing your site to be re-let.
Check in time is from 2pm for all accommodation and campsites. Check out time is by 10am for all accommodation and campsites. Please do not ask for early check in or late check out during our very busy Peak Season. 
3. Minimum Stays and Site Charges
For our cabins a 2 night minimum stay applies for all peak and off-peak dates, unless a gap between bookings is available.  
For our campsites a minimum nights stay and a base rate for up to 2 persons applies during our peak periods. 
4. Payment Policy
Full payment is required at the time of booking.  For bookings outside of peak season or peak periods a minimum of 50% can be charged at management’s discretion to secure a reservation 3 months prior to the arrival date.
Online bookings, via our website, will be charged in full at the time of booking.  We accept Visa and Mastercard (a 2% credit card surcharge applies).  See below for cancellation policies.
One payment per booking (No split accounts) to be paid in full on arrival if not pre-booked.
If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by an administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.
5. Cancellation and Amendment Policy
We require written notice (email with booking reference number noted) of all cancellations and changes to confirmed bookings, so please be prepared to send us a quick email.
For all bookings that do not apply to section 5a and section 5b we require at least 48 hours written notification prior to your arrival date if you wish to cancel or change your reservation.  For cancellations after 48 hours a refund (if any) will be issued LESS the first 2 nights stay.  100% of your total confirmed booking is non-refundable and non-transferable from the date of arrival or in the event of a ‘no show’.
We will not refund, transfer, or change the amount due, if you choose to leave before or arrive after your confirmed reservation dates without any written notification in the above mentioned time frames.
5a. Peak Season (all bookings between 1 Dec – 16 Feb)
50% of your total confirmed booking for ‘Peak Season’ is non-refundable and non-transferable from 1 December of the year prior / leading into the upcoming season.
100% of your total confirmed booking is non-refundable and non-transferable from 1 month prior to your booked arrival date.
Confirmed ‘Peak Season’ bookings cannot be moved to dates outside of ‘Peak Season’. Reservations cannot be changed or made less than the minimum stay booked.  Payment cannot be transferred as ‘credit’ to other bookings held by you or by other parties.
Any alterations from 1 month prior to your booked arrival date will incur a $50 administration fee.
5b. Easter Weekend, Public Holidays, Long Weekends (that fall outside of peak season)and Beach Hop (23-27 November 2022 and 22-26 March 2023)
50% of your total balance for Easter Weekend, Public Holidays, Long Weekends and Beach Hop is non-refundable and non-transferable from 1 month prior to the booked arrival date.  Payment cannot be transferred as ‘credit’ to other bookings held by you or by other parties.
100% of your total confirmed booking is non-refundable and non-transferable from 1 week prior to your booked arrival date.  Payment cannot be transferred as ‘credit’ to other bookings held by you or other parties.
Confirmed bookings cannot be moved to dates outside of their booked period for Easter Weekend, Long Weekends, Public Holidays and Beach Hop. Reservations cannot be changed or made less than the minimum stay booked.
Any alterations from 1 month prior to your booked arrival date will incur a $50 administration fee.
5c. COVID19 Government Travel Restrictions 
With the uncertainty around COVID19 we understand the implications that this might have on your confidence in booking with us.  Should a government travel restriction arise around domestic travel and the operations of our business, we will be offering all bookings that fall within that restriction period a held credit of the full booking fees paid.  The credit will be valid for rebooking within 24 months from the date of notification.
6. Pet Policy
Sorry, you and your visitors cannot bring animals into Wharekawa Lodge at any time (except service dogs).
7. Privacy Act
Unless you instruct us in writing to the contrary, the booking information provided by you may be passed on to a third party or disclosed to persons inquiring if you are a guest.
8. Behaviour
We are a family oriented Lodge and expect reasonable, courteous behaviour from all our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time without refund, if behaviour is unacceptable.
9. Cleaning/Damage
Management reserves the right to recover cost where extra cleaning is required. Dish washing is not included in your room rate and charges apply. Please notify reception of any breakages or damage to Lodge property. Management reserve the right to recover all costs. Please review our Campground Rules for information on behaviour, alcohol, parking, smoking, visitors, bikes, rubbish, and more.